What is a base in chemistry? Basic substances react to aqueous solutions by accepting protons, giving away electrons, or releasing hydroxide ions. They neutralize acids by reacting with hydrogen ions to form salts and water. A base that dissolves in water is also known as an alkali.
Think of a store where you, the salesperson, must talk to every customer to find out exactly what they want. There is nothing on the shelves for them to choose from — only your expertise! That's how online companies work when they don't have a knowledge base for users to look through. Keep reading for examples of knowledge base examples in different industries and tips on how to create your own.