As long as the customer is ready and willing to work with its employees to find a solution to the situation, the EMC Mortgage Corporation is willing to find a solution that makes sense for both parties.
If the insurance coverage on a mortgaged property has lapsed, EMC will contact the customer by letter and by phone to request confirmation that the proper insurance has been put in place.
As a condition of extending mortgage financing EMC Mortgage requires customers to have insurance coverage in place to cover the property in case of a loss due to a hazard and/or a flood.
When a home goes into foreclosure, not only is the situation stressful to the customer, but there are financial consequences to EMC as the mortgage holder as well.
One policy that EMC Mortgage uses to keep customer satisfaction levels high is to attempt to resolve customer questions and concerns in a single phone call.
If the audit reveals that an employee is not behaving appropriately, the EMC Mortgage takes action to deal with the situation quickly.
EMC employs more than 1,600 people and administers over 480,000 loans.
The EMC Mortgage Corporation specializes in residential loans.