Most consumers complain that the company is difficult to reach, stating that despite operating approximately eight phone numbers, it is very difficult to speak to an ASC representative.
ASC -which stands for America's Servicing Company- operates two websites: one which accepts mortgage payments and another which explains its affiliation to Wells Fargo Home Mortgage.
Another common complaint is that ASC often collects extensive amounts of paperwork from borrowers seeking to adjust their loan payments only to later deny the request.
Requests for lower interest rates, payment assistance, and similar needs are directed to ASC, not Wells Fargo or the third party originator.
Even though neither Wells Fargo nor ASC originated the mortgages, ASC has the ability to make changes to the mortgage contract at any time.
On this page, Wells Fargo describes ASC's function, the relationship between itself and ASC, and explains the source of ASC-managed loans.
Despite the unlikelihood of adjustment, however, ASC must research every request, which usually requires gathering paperwork.
Because ASC is independently funded through these means, it is a division of, and not a subsidiary of, Wells Fargo.
Ax., Green axis creeping on the surface of damp soil; rh., colorless rhizoids penetrating the soil; asc. ax., ascending axes of green cells.
7; Asc. of Isaiah, iv.